If the condition is ice under foot do not attempt to unfreeze the condensate pipe. Never go up a ladder or chair or bin to unfreeze a condensate pipe. It’s important that you refrain from using boiling water, as although this will likely melt the ice quicker, you may cause more damage as the extreme contrast in temperatures may cause the plastic pipe to crack. If you don’t have a plastic jug then you could also try a warm flannel or hot water bottle. Increasing the temperature within the pipe can cause the ice blockage to subside. A couple of jugs of warm water in plastic jug poured over the exterior of the pipework is a great remedy.

Time to thaw: (If you are able to carry out this task).The easiest way to deal with a frozen condensate pipe is to put it in contact with warm water. Sometimes it will be obvious that the pipe is frozen however in other cases the symptoms will be more subtle, hidden away within the pipe itself. As a large amount of the pipe is exposed to the outside conditions, when the weather turns cold the pipe may get blocked when any water within the pipe freezes and turns to ice. In some installations the amount of pipework that runs external to the property can be fairly long. As such you will likely find a white or grey plastic pipe coming from the location of your boiler to the outside wall of the property. Locate external pipe (outside): The condensate pipe removes water from the boiler. If you are not able to go outside to check or the weather conditions are Icey contact Jigsaw Contact Centre. Try resetting your boiler – if the fault indicators are still present then it’s time to try and check outside. If the pipe was frozen but has since thawed then the errors present on your boilers display may no longer be there. Reset Boiler: Before jumping the gun, it is worth resetting your boiler to see if the issue that was present has now resolved itself.

Microsoft jigsaw freezes